Website · TherapySites
Leaving TherapySites? Check your domain, content, and email first
Before canceling TherapySites, find out what you can take with you, what needs rebuilding, and how to keep patients reaching your practice.
Before you cancel TherapySites, know what you can take with you.
You have paid for the website, written your biography, and put the address on every directory listing. It feels like an asset belonging to the practice. But which parts can you actually use somewhere else?
The domain, your own writing, provider-supplied content, and bundled services can have different rules. Finding that out after the site closes can turn a straightforward rebuild into a scramble for missing material and access.
Separate the domain, content, and services before setting an end date.
TherapySites’ FAQ distinguishes a domain you brought with you from one it purchased for you. It also distinguishes your own content from content it supplied. Get the account-specific handover process confirmed before scheduling the move.
Make a list of what you need: the domain, reusable pages and images, email, and patient-service links. Record who controls each part, what can continue independently, and what must be replaced.
Paying for the website does not settle every reuse question.
Your biography and original service descriptions are different from a vendor’s stock article library or licensed photographs. Check the rights for each material you want to carry over.
A rebuild quote should identify reusable content and budget for replacement writing or images. That lets you choose what is worth keeping before a designer starts copying pages.
Your familiar domain is worth planning around.
Patients and referral partners may already know the address. Confirm the registrant, recovery access, and any transfer steps. Ask about the current process and fee for your account rather than relying on a figure from someone else’s cancellation.
Keeping a domain does not mean every old page address will work automatically. Map those addresses to the new site and create relevant redirects where you have control. Google warns that visibility can fluctuate during a move, so monitor the transition.
Choose the shutdown date after checking what depends on it.
Ask whether email and any bundled tools remain available when the website service ends. Get the notice period and end dates in writing. Prepare authorized copies of the materials you need while you still have access.
Review the replacement privately, test the contact and booking routes, and coordinate the handover before the old service closes. A clear exit plan gives you the freedom to change providers without guessing what breaks next.
Your next steps
- 1
Ask who controls each service
Identify the domain registrant and renewal contact. Ask who bills for email and whether it can continue after the website service ends.
- 2
Sort the content and addresses
List pages, downloads, images, and booking links. Separate your materials from vendor-supplied or licensed content before deciding what to reuse.
- 3
Review the replacement privately
Build the agreed pages, connect patient-service links, and map old addresses to relevant replacements where you can control redirects.
- 4
Coordinate the handover
Confirm the notice period and service end dates in writing. Switch the approved website settings, test email and links, and follow the agreed retirement schedule.
A request to send your current provider
| Ask about | Get a written answer |
|---|---|
| Domain | Who is the registrant, and how do I obtain control? |
| Website content | Which text, images, and files may I reuse elsewhere? |
| Does the mailbox continue, need a separate plan, or require migration? | |
| End date | What notice is required, and when will each service stop? |
Adapt this checklist to your account. Do not include patient records or passwords in a website quote request.
Before you decide
Can I keep my TherapySites domain?
TherapySites distinguishes a domain you already owned from one it purchased for you. Its FAQ says an existing domain remains yours, while a provider-purchased domain can be transferred to you for a fee.
Confirm the current process and amount for your account. Obtain the necessary control before scheduling a change that depends on it.
Can we copy the whole website?
TherapySites says you retain content you added, but its supplied content cannot be used after you stop working with it. Images, templates, and other licensed materials also need a rights check.
We can inventory what is reusable and write or source replacements for the rest. A new build should not assume that everything visible on the old site can be copied.
Should I cancel before the new site is ready?
First establish the notice period, end date, and access you need for the handover. TherapySites terms allow account data and files to be deleted after termination. That makes timing part of the migration plan.
Prepare authorized copies of needed website materials and confirm the replacement is ready before the agreed shutdown. Handle any patient records through a separate practice-approved process.
Will moving the website preserve rankings?
Search visibility can change during a move. We can retain useful content and page addresses where permitted, plan relevant redirects where available, and monitor Search Console afterward.
The practical deliverable is a documented transition and checks. Nobody can promise that every position stays the same.
Sources & further reading
- TherapySites: domain and content ownership FAQ
- TherapySites: cancellation and account terms
- Google Search: planning a site move
Vendor features and terms can change. Confirm the requirements for your account before making a change.